Effective Date: 1 February 2025
1. Introduction and Our Commitment
At Elyment, your privacy is of paramount importance. We are committed to protecting the personal information you provide to us in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website (https://elyment.com.au/) and use our services.
2. Information We Collect
We may collect personal information directly from you when you:
- Fill out our online forms (e.g., “Get a Quote”, contact forms, service requests);
- Subscribe to newsletters or make inquiries; and
- Communicate with us via email, telephone, or in person.
The types of personal information we may collect include:
- Contact Information: Name, email address, phone number, postal address.
- Service Details: Information about your project requirements or service requests.
- Usage Data: IP address, browser type, device details, and cookie information, collected automatically to help us monitor and improve our website.
3. How We Collect Your Information
We collect your information in the following ways:
- Directly: When you complete forms or otherwise interact with our website.
- Automatically: Through cookies and similar technologies that help us understand how you use our site and to enhance your user experience.
- From Third Parties: In some cases, with your consent, we may receive updated or supplementary information from trusted partners to better service your request.
4. How We Use Your Information
We use your personal information for purposes including, but not limited to:
- Providing and managing our services (legal, conveyancing, and home improvement);
- Responding to your inquiries and processing service requests;
- Sending updates, newsletters, and marketing communications (only if you have opted in);
- Improving our website, products, and service offerings through data analysis; and
- Complying with legal and regulatory obligations.
5. Disclosure of Your Information
Your information may be disclosed:
- To Service Providers: We engage third-party service providers (e.g., IT support, payment processors, marketing agencies) to assist in delivering our services. These providers are required to protect your information and use it only for the purposes for which it is disclosed.
- For Legal Purposes: When required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.
- In Business Transactions: If Elyment is involved in a merger, sale, or asset transfer, your personal information may be transferred as part of that transaction. In such cases, we will take reasonable steps to ensure your data remains protected.
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement a range of technical, administrative, and physical security measures to protect your personal information from misuse, loss, and unauthorized access. Although no method of transmission over the internet or electronic storage is 100% secure, we strive to use commercially acceptable means to safeguard your data.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. When your information is no longer needed, we will take steps to securely destroy or de-identify it.
8. Your Rights and Access
Under Australian privacy law, you have the right to:
- Access and correct the personal information we hold about you;
- Request the deletion of your data where applicable;
- Withdraw consent to direct marketing communications at any time; and
- Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been infringed.
If you wish to exercise these rights, please contact us using the details provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience and to monitor site usage. You can manage your cookie preferences through your browser settings. For more detailed information on our use of cookies, please refer to our Cookie Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
- Email: sales@elyment.com.au
- Phone: 0414 895 094
- Mailing Address: PO Box 1979, Castle Hill NSW 1765
- Business Address: 8/589 Withers Road, Rouse Hill, NSW 2155
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your information.
12. Complaints
If you are unhappy with our handling of your personal information, please contact us using the details in Section 10. If you remain unsatisfied, you have the right to lodge a complaint with the OAIC.